Salon Guidelines

COVID-19

Our Commitment – We will provide you with a safe environment that complies with guidelines issued by Government and our local authority

We have arranged our waiting, reception and treatment areas to adhere to social distancing guidelines.
We will ensure adequate ventilation throughout the salon with doors and windows open where possible.
In addition to our already thorough cleaning protocol, we’ve added extra cleaning measures throughout the day to ensure all surfaces and touchpoints are regularly sanitised.
Regrettably there will be no refreshments offered.

We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner.
Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety.
Social distancing measures have been implemented for our team.

Following government guidelines we will not be able to offer any face treatments when we first re-open. This includes waxing and lash and brow treatments.
Our therapists will wear masks and other appropriate PPE during treatments where required.
Therapists will wash their hands before and after every treatment PPE will be replaced after every client.
Your therapist will stay with you throughout your treatment – not venturing out the room – to reduce the need to replace PPE and minimise infection.

Reception will be fitted with a safety screen and only one member of staff will be allowed behind reception at any one time.
We will stagger customer arrival times to minimise close contact. Customer departure times are unpredictable and difficult to stagger, to help us navigate our way through the first re-opening phase we request payments to be made 24hr beforehand.
We will clean the reception area regularly
Waiting area will be arranged to adhere to social distancing
We will be discontinuing the use of magazines and any paper literature including appointment cards
No walk in appointments will be permitted, please book in advance over the phone or email.

To complete a ‘Wellness Screening’ questionnaire the day before your appointment
To arrive at the time agreed, to maintain social distancing
To sanitise your hands on arrival
To wear face-masks supplied by us
To pay for your appointment 24 hrs in advance
To come alone to your appointment. The only exception is for parent/guardian chaperones
To come with no shopping/minimal belongings
Do not come to the salon if you or anyone you live with is self isolating or is displaying symptoms known to be consistent with COVID-19

We are happy to discuss any of your individual concerns, please feel free to speak to a member of staff.